The Comprehensive MS SLA option provides the client with a full IT support package as well as a cloud solution.
: SLA support package + Cloud
Included in this contract are the following standard services:
• Hosted Exchange
• Offsite cloud storage
• Resolve any IT related problems
• Change existing configurations
• Add / remove equipment to your network.
• New installations of Hardware and Software components
• Relocations or upgrades of existing equipment
• Telephonic Support (Unlimited)
If problem cannot be resolved within 15min a call will be generated and an engineer dispatched.
• Remote Support
• On-site remedial Support (Hardware or Software)
• Software distribution, remote back-up services and capacity management (File servers)
• Scheduled visits
• ITT connect. (Remote server monitoring and support)