The Comprehensive MS SLA option provides the client with a on site engineer as well as .
: SLA support package:
Included in this contract are the following standard services:
• Resolve any IT related problems
• Change existing configurations
• Add / remove equipment to your network.
• New installations of Hardware and Software components
• Relocations or upgrades of existing equipment
• Telephonic Support (Unlimited)
If problem cannot be resolved within 15min a call will be generated and an engineer dispatched.
• Remote Support
• On-site remedial Support (Hardware or Software)
• Software distribution, remote back-up services and capacity management (File servers)
• Scheduled visits
• ITT connect. (Remote server monitoring and support)
Included in .
• Remote desktop management and support.
• Remote server management and support.
• Monthly reporting on network performance and stability.
• Remote patch management and support.
• Remote software distribution.
• Remote audits. (Hardware & Software)
• Network change management.
• Server & workstation downtime reporting
• Equipment tracking.
• Remote software updates on all devices and software.
• Remote antivirus management.
• Remote ticketing support.