: SLA support package:

Included in this contract are the following standard services:

       Resolve any IT related problems
       Change existing configurations
       Add / remove equipment to your network.
       New installations of Hardware and Software components
       Relocations or upgrades of existing equipment
       Telephonic Support (Unlimited)
       If problem cannot be resolved within 15min a call will be generated and an engineer dispatched.
       Remote Support
       Software distribution, remote back-up services and capacity management (File servers)
       Remote server monitoring and support. ( )         
       Engineer to be dispatched at an additional ad-hoc cost. (Callout assist)